Refunds & Cancellation

Last updated: 15 October 2026

Try Zordical free for 30 days. No payment and no card needed.
Plans are paid one month at a time and never renew automatically.
Cancel any time by not renewing. Nothing to call or fill in.

1. Free trial

Every new café gets a 30-day free trial with no charge. You decide whether to pay only after you have used the product.

2. Billing

Each payment activates your chosen plan for one 30-day billing period. Plans do not renew automatically and we never charge you without your action. To continue, pay for the next period.

3. Cancellation

You can stop at any time by not paying for the next period. Your paid features stay on until the end of the period you have already paid for. If you want your account and data deleted, message us and we will do it as described in our Privacy Policy.

4. Refunds

Because you can use Zordical free for 30 days before paying, payments for a billing period that has started are generally not refundable, including for unused days. We will give a full refund if:

you were charged twice for the same period
you were charged by mistake, for example the wrong plan or amount
you paid but we could not activate your plan and didn't fix it within 3 working days of you telling us

To ask for a refund, message us within 7 days of the payment, with the payment reference from your Razorpay receipt.

5. How refunds are paid

Approved refunds go back to the original payment method through Razorpay. We start the refund within 2 working days of approving it. Banks usually take another 5–7 working days to show it.

6. Delivery of the service

Zordical is an online service. Nothing is shipped. Your plan is activated automatically as soon as your payment is confirmed, or within 1 working day if we activate it manually. You use it through your Zordical login on any phone or computer.

7. Contact

For refunds, cancellations or billing questions: WhatsApp +91 80042 84193.