Terms of Service

Last updated: 15 October 2026

1. About these terms

These terms are an agreement between you, the business using Zordical ("you", "the café"), and Zordical ("we", "us"). You accept them when you create an account or use the service. If you use Zordical for a company, you confirm you are allowed to accept them for it. Our Privacy Policy and Refund & Cancellation Policy are part of these terms.

2. The service

Zordical is online software for cafés, restaurants and hotels. Depending on your plan it includes:

• an AI WhatsApp assistant
• QR table ordering, delivery orders and reservations
• customer records, loyalty and campaigns
• dashboards and a business web page
• Google Business Profile tools

What each plan includes is shown on our pricing section.

3. Your account

• Give accurate details and keep them up to date.
• Keep your logins secret. You are responsible for everything done through your account, including by staff accounts you create.
• Tell us straight away if you think your account has been misused.

4. Free trial

New accounts get a 30-day free trial. No payment is taken for the trial. When it ends, the paid features stop until you choose a plan.

5. Plans, payment and renewal

• Prices are in Indian Rupees, per month, as shown on our site. Applicable taxes are added where required.
• Each payment activates your plan for one billing period (30 days). Plans do not renew automatically. To continue, pay for the next period before the current one ends.
• You can pay through Razorpay, or by another method we agree with you in writing.
• We may change prices for future billing periods. We will tell you before a change affects you.
• Refunds are covered by our Refund & Cancellation Policy.

6. Your responsibilities

• Accurate information. You are responsible for your menu, prices, offers, timings and the facts you teach the AI. The AI answers from what you give it.
• Customer consent. Tell your customers how you use their data. Only send marketing messages to people who have agreed to receive them.
• WhatsApp's rules. Follow WhatsApp's Business and Commerce policies. No spam, and nothing illegal, misleading or abusive.
• Lawful use. Don't use Zordical to break any law, infringe anyone's rights, or try to access other businesses' data or our systems.
• Reviews. Follow Google's rules on reviews. Don't post fake reviews or replies.

7. Connecting WhatsApp

You can connect your WhatsApp number in one of two ways:

• Official WhatsApp Business API. This is the supported route for business messaging, and the one to use for marketing campaigns.
• Quick connect (QR scan). This links your number the same way WhatsApp Web does. It is quicker to set up, but it is not the official business platform. WhatsApp can restrict or ban numbers that break its rules or send bulk messages. For that reason Zordical blocks bulk campaigns on QR-linked numbers. You choose QR linking at your own risk.

8. AI features

AI replies, drafts and suggestions can contain mistakes. Our AI is built to:

• answer only from your menu and facts
• pass complaints, large bookings and payment issues to you
• never publish Google review replies or posts without a person's approval

You remain responsible for what is sent or published in your business's name.

9. Google Business Profile

If you connect your Google Business Profile, you confirm you are allowed to manage it. We read and publish only what the feature needs and what you approve. Google's own terms also apply. You can disconnect at any time.

10. Your data

You own your business data and your customers' data. You give us permission to process it only to provide and support the service, as described in our Privacy Policy. You can ask for a copy of your data, or for it to be deleted when you leave.

11. Availability and changes

We work to keep Zordical running and secure, but we can't promise it will be uninterrupted or error-free. It also depends on services we don't control, such as WhatsApp, Google, AI providers and payment providers. We may improve, change or remove features. If we remove something that is central to your plan, we will tell you in advance.

12. Suspension and ending

• You can stop using Zordical at any time by not renewing. You can also ask us to close your account.
• We may suspend or close an account for unpaid fees, misuse, a breach of these terms, or to protect customers, other cafés or the service. Where it's reasonable, we will warn you first and give you a chance to fix the problem.

13. Liability

The service is provided "as is", to the extent the law allows. We are not liable for indirect or consequential losses, such as lost profits, lost business or lost data. That includes losses caused by third-party services or by AI-generated content you chose to use. Our total liability to you for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

14. Governing law

These terms are governed by the laws of India. Any dispute that we can't settle by talking will go to the courts in India that have jurisdiction over Zordical.

15. Changes to these terms

We will post updated terms here and change the date at the top. If a change is significant, we will tell you in advance. Using Zordical after a change takes effect means you accept it.

16. Contact

Questions about these terms: WhatsApp +91 80042 84193.